This is Deway.
An AI Specialist for Customer Success Teams.
Deway gives your CS team an AI Specialist inside your product. Detects issues, fixes misconfigurations, and escalates with full context. Before customers churn.
Understands
Learns every customer's exact setup, usage, and configuration.
Detects
Spots churn risk, broken flows, and misuse before customers feel it and hands off to CS.
Acts
Fixes issues automatically or guides the user in real time.
Amplifies
Feels like every account has a dedicated CS Specialist.
Catch churn risks the moment they start.
Your CS team can't watch every customer. Deway can.
When customers misconfigure, skip steps, or misuse your product, they lose value, and your CS team ends up firefighting.
Deway spots these issues instantly, fixes what it can, and escalates the rest with full context before churn risk grows.
Handoff to CS with root-cause context.
When an issue requires a human, Deway sends a full diagnostic: what went wrong, what the user did, what the system saw, and recommended next steps, so your CS team resolves it instantly, not after digging.
Knows what you know.
Integrates with Zendesk, Intercom, Slack, Salesforce, Snowflake, and your product data, giving Deway the full picture it needs to detect, diagnose, and fix customer issues automatically.
Behavior Alerts.
Flags risky behavior in real time - when users skip steps, ignore recommendations, or drift from best practice. Notifies CS or Support with full context and next steps to re-engage.
Adoption Map.
See how your product is really used and track where adoption stalls, which features cause friction, and what puts accounts at risk.
From detection to action.
When Deway spots a misconfiguration, it can fix it automatically. Safe, instant, and aligned with best practice.
Got Questions?
If you can't find what you're looking for, get in touch.